Had the alarm loom replaced on mine, still had intermittant alarm issues (not disarming, etc) - after the 2nd complaint they replaced the alarm with a completely new model.
Haven't had any issues since.

Don't even get me started on the sat nav system....its rightful place is the bin....[/QUOTE]

Tell me about it! It's the worst sat nav I've even come across in any car. Doesn't even find 80% of the street addresses you enter into it which is the entire point of it's existence!
I'll keep the pressure on them about the alarm as it's still playing up. Thanks for the tip.