Web hosting issue
 

I have been with MDwebhosting.com.au for about 3-4 years, although the last year ever since their servers and whole business started playing up I have switched my website files over to Jumba.com.au, which i am happy with.

The thing is, my account/server was still active even though all files were deleted. I emailed MD to cancel my account as I no longer used it, but they told me I could not do so until my invoice for the next year of hosting was due – then issue a account cancelation.

Well, they have just sent me a invoice for 1 years hosting and i tried to cancell my account once again. This is the reply that I got...

----------------------------------------------------------------------------

We are not able to complete your 'Service Removal' request at this time
because of outstanding invoice payments on your account.

1. invoice # 203186 for Business Hosting Package (1 yr, Free Domain
Offer)

Please refer to the Terms and Conditions, Section 14:
– ensure your account is paid in full, otherwise the cancellation will
not be
successful
– you must provide a minimum of 7 days
notice prior to your product/service
renewal date if you do not wish your product/service to renew, otherwise
you
will be charged for the next billing cycle.

Once this invoice has been paid, you are able to continue using your
hosting
until RENEWDATE. You will need to re-submit a service removal 7 days
prior to
the RENEWDATE to avoid being charged for the next billing cycle.
Otherwise,
settle the invoice and reply to this ticket to have us cancel the service
immediately.

------------------------------------------------------------------------

What do I do? I dont see why i have to PAY THEM to cancell my account/???

Do I have any ground?

thanks

Don't pay the invoice, account should be cancelled quickly then!

I know, but the problem is I dont want to develop any sort of bad credit rating, or worse ?

I have let accounts lapse, never had any issues either. Australian hosting for the most part is shit and expensive.

[QUOTE=slappy]I have let accounts lapse, never had any issues either. Australian hosting for the most part is shit and expensive.[/QUOTE]

+2

I use smartyhost and they were ok the first year, but started disabling my account due to non payment even though I had the pdf receipt from them.

The only decent hosting I have and I host 4 sites through them is Westnet, they are farkn expensive but reliable.

But can they do anything to me, in regards to filing some sort of issue under my name (credit ratings etc etc) ?

I am not going to pay them

Just write to them saying you are not renewing the hosting and will not be paying for another years hosting.

Ask for them to respond in writing that the account is now closed down.

[QUOTE=Kato]Just write to them saying you are not renewing the hosting and will not be paying for another years hosting.

Ask for them to respond in writing that the account is now closed down.[/QUOTE]


+1 citing your original letter/email that you advised them well in advance of the minimum 7 days there T&S states you must comply with.

Bang!

try semu.com.au

works for me

[url]http://www.hightekhosting.com.au/myaccount/aff.php?aff=008[/url]

I use these guys aus based servers and great customer service they help u on msn
they gave me a wicked deal.

I have 1 gig storage and 5 gig a month bandwidth.
unlimited emails too

great stuff