Originally Posted by slappy

I would write to the head of subaru australia and explain your problem in detail. If you send it as a registered mail, they will have to reply in writing. This might be the best option, even if you have to buy another stinking shaft in the mean time. Quite often in business if something gets high enough then the person in charge asks why the people below arnt able to reslove the situation and then someone is forced to come up with some sort of compromise so that you dont bug important people.