When my DSLR was broken before i said anything they were on the back foot triying to lay the blame on me...

However in my case it was probably fair (since it was human stupidity not manufactures dodgy work). They fixed it properly and i was happy with the service (especially from the people at Ozzy Park) but i didnt here anything for about 2-3weeks when it arrived in sydney. Got it back after paying for the repairs about 4 weeks later...

I suppose had i needed it it would have been a PITA but since its another toy gathering dust on the shelf...