Update!

I called RAC back again today and finally got some information out of them. They're going ahead with all the repairs, in fact they've already started. The assessor failed to contact me to advise of this, although this may have something to do with the complaint I emailed through to his manager in regards to his attitude towards customers at the very beginning of the claim.

All in all I'm pretty chuffed I'll be getting her back. I imagine a celebratory cruise with my mates will be in order when I get her back, and then she'll be listed straight onto carsales.com.au and the quokka.