Love it, very succinct! Tool Tax!

Maybe I'm just lucky, but I've always got good deals from all the people mentioned, even the previous management (twice removed!).

Like I've mentioned before, you're dealing with basically the wrecking or re-cycled parts industry and wholesale to boot....don't expect a Ferrari for the price of used chewing gum from under the table, or the warranty that goes with new parts.

The fact that any of the past or present management would entertain return of parts for exchange where found faulty is pretty miraculous...they don't have to....these sort of sales are generally as is/where is, and you have purchased with full understanding and eyes open.

If you crave really good service go to a retail outlet.