MR PSI - yeah people make mistakes & you accept that but its the way you/they go about fixing the mistake that counts!!

blue.spec - actually drove in, yeah in future will probs do that but you assume that after the first mistake you wouldn't give the second one & give the good old 'um that should fit it'

WRP10 - yeah thanks man, well like i said earlier make the mistake fine, its the way you try to resolve it. cheers

JDM - there are many subaru specialist around thought i would use a one closer to the place the car is staying at.
what the guys there dont understand is the customer service also counts not just becuase you sell something people need will they always come back. i would rather pay the extra $20 else were & drive then give money to business that dont appreciate it.
bridges yeah probably but hey they burnt theirs too.

it costs a business more to get new customers then it does to keep them.