Well, i guess im the exception to the rule...
Dealt with the service manager personally at city subaru for 2 services now (one major service) and i was quite pleased.
The guy rang me twice to talk to me about my car, what was going on, what they were doing exactly and the extent and history of some of the mods. They were polite and careful, and sounded quite thorough with my car.
Slight fuckup with the cleaning product they used in their auto carwash (it screwed the polished surface on my rims) so they had my rims re-polished professionally and changed the chemical they used in their machine.
Maybe things have changed in 2-3 months?