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on mine i pull the cable and it feels like it works, but the door doesnt open, so maybe it is the spring itself lol, im just being lazy atm and not looking at it =S
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Sounds like the spring, I should have worded it better. If you pull the cable, and at the same time, someone can pull the flap and it opens, then its probably the spring, easy fix, of course if there's no cable there at all....