I would have thought it would be good customer service, to give the vehicle back to someone who's paying you $3000, in the same condition it was given to you..

Maybe my idea of customer service differs from yours and theirs

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They shall grow not old, as we that are left grow old:
Age shall not weary them, nor the years condemn.
At the going down of the sun and in the morning
We will remember them.

Lest we forget .