They've been difficult to deal with for years. Lazy phone sales tell you they don't stock stuff, then you give them the part number from the last purchase and miraculously they can then find one......
Tool warranty claims take 5+ months.
I'll have to call you back.......it never happens.
The Fasteners rep needs to write shit down or he forgets.....Where's my f**king grinder James? ......lol.