I turned on the oven one day and the glass just shattered, apparently its quite a common thing and the glass can't just be replaced with tempered glass from the glaziers - its OEM

so when my insurance comp told me to Fuck off, outraged, I called up 3 or 4 and they all told me the same thing

I guess its one of those things that can be abused easily, oven is shit, ooooops the glass just broke