Quote:
Originally Posted by mavx4
but it is not a new house. and there was a phone number at some point and I was told it is no longer available. I understand that $299 is fair for first connection and the physical line and stuff. but another $299 for having it reconnected just to get Naked DSL again? how does that work?
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If the Pair going to your premises was taken from the pit outside your premises & allocated elsewhere, then it involves a new connection being made. Specially if your Street is limited on cable runs (Faulty & provisioned lines). Also If line is disconnected for a certain amount of time, Telstra are within their rights to allocate the pair elsewhere.
It would have more than likely been a neighbour nearby who decided to connect a new phone line to their premises (Two lines) or wanted ADSL. Telstra would have identified a free Pair in the street with no service on it which it would have then allocated accordingly.
Telstra's records in Linux online would've then been updated to reflect no previous service for your Current/New Service to connect on.. Hence requiring Telstra to Haul new cable to the street etc.