Dear god, what did you actually think was going to be achieved by writing an email like that? The use of profanity, insults and racism won't achieve a thing, except most likely the cancellation of your policy entirely. I get that you're angry but you really need to think before emailing something like that.

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[I]and then we discovered it wasn't the Robot King after all, it was the real one. Fortunately I was able to reattach the head.[/I]