No, a majority of workshops have absolutely no idea of ideal customer service. The norm, get used to it. There is NO excuse for lack of customer service, be it a wannabes or a direct sale the bloody secret to business is unbridled customer service, and the quicker these grease monkeys realise this the better the industry would be and more faith would be instilled in the industry (funnily enough you'd make a decent dollar too). I have a saying with a friend of mine.....'You can't even THROW money at them!!!'. Good luck.....learn and diy at least you'll have satisfaction.

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