Quote:
Originally Posted by Sammy82
Shit happens occasionally but it seems like we are all having similar experiences at BYE all the time. Copping it on the chin like you suggest breeds a culture of poor customer service and experience. Any reasonable business should be focusing on those 2 things. It seems like places like BYE, evo-r, ASG have very little regard to customer service probably as a result of people "copping it on the chin" for far too long. The problem is as someone else mentioned, our choice for good tuners are a bit thin in Perth.
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I think the real reason is the modified car industry has an exceptionaly high number of fuckhead customers. As a shop, there is only so much dumb questions and incessant nagging from dumb cunts that you can take before you are overwhelmed. Which stops you from actually doing the work you have infront of you.
There are very few people doing this line of work, and a whole lot of people wanting the work done. If you had to stop a job every 5 minutes to answer a stupid question like "should i put a 3port on when you tune this td04." You wouldnt get anything done and then you would be pushing customers back...