have to agree to a degree there with blaise, i have almost exclusively delt with RT most of my cars life. Talking round 5yrs of modding. Have seen them come in and out of fashion several times.

Having reasonable emotional intelligence and an understanding of their core business goes along way with RT, and being able to recognize that not everyone in the shop truly knows what is going on with "your" car.

The "owners", there is more than one, of RT are very good at what they do, to the point of eccentric, and at the expense of being able to communicate. sometimes dealing with customers doesn't rate highly at paticular times of the year. You went to them, not the other way around.

Personal experience, well I have spent a shitload of money there, they are not cheap, got above average service and good advice.

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K.E.R.S!!!1