Hello.

I'm looking for a contact in Telstra.
I need an accounts manager or similar, to look after our business.

Believe it or not our current manager doen't give a rats and we can't get any satisfaction from Head Office.

Help.

Welby

depending on the size of your account, surely you have an escalation contact...

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Long live the WRC

Where are you? We use a guy from the Armadale branch. Happy with him so far. May be a bit far for you.

Doesnt solve your problem but ive worked for Telstra before and will never ever go near them, change as soon as you can!

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PerthWRX - Where gay singles meet!

I'm in Northbridge.
Escalated as far as possible and now probably just a pain in the arse whinging client.
Welby

I have given up any possibility of a Telstra employed account manager to give a toss no matter what scale of business you have. I'm in an area where we rely on cellular accounts and still no love. We have actually found a commercial rep through a telstra shop (NOT employed by Telstra) and he seems to be better....

Unfortunately, as much as I want to, I cannot take my business elsewhere. NextG pretty much owns the rural and resource market.

Darren

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When in doubt, Pull it out...

In my experience the best way to get a result out of telstra is to call them again. and again. and again. It work for a lot of companys, especially when you start speaking to lots of people. I'm currently calling my rentals strata company twice a day to get their asses into gear. Eventually they'll get sick of me and just do it to stop me ringing.

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MY93 Impreza GX 1.8L, 0hp, 0nm

We are getting iPhones for $600 each from Telstra I guess it all comes down to how big your account is.

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[SIGPIC][/SIGPIC]
Should have bought an STI

Hi Darren , similar boat to you mate.

Jester, i've rung right up to state manager - sales level, and all i get is empty promises.

Rich, getting stuff isn't the problem, i've got money to spend and i just wan't to know the best way to spend it.

Welby

agreed!