so last night on the way home from indoor soccer i hit a pothole from roadworks that weren't sign posted etc so went to the tyre place this morning and got 2 new tyres. service was average and then they reversed the car out and there was a massive ding in the front quarter panel. i was like WTF did you do to my car, and they denied it all. so to cut a long story shorter they said if i got a quote they would "consider" it, as a "good will gesture". So they admitted to doing it without admitting it. I got onto my insurance and they said unless they actually admitt to it then i will have to pay the excess. So i then got onto the department of consumer protection and they were really nice and they told me how to go about the complaint process etc. so i'm pretty much up shitte creek without a paddle and a rather large ding in my car for my troubles. any help? any one been in the same situation?

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THEY CALL ME FRUITZ