Apple photo services FTW - Perth-WRX.com

DAN682 · #1 03-11-2008, 06:51 PM

So every man and his dog should know by now that I am the biggest Apple Fan Boy this side of Baghdad.

This just takes the cake on customer service from Apple.

To cut a super long story short, I was a groomsman in my cousins wedding in the U.S in September. The missus and I as a wedding present said we will be like 2 Jap tourists and take wayyy too many photos of every second we spend with my cousin and his wife whilst there.

So we get back to Australia and construct a photo book using iPhoto and Apple Photo services.

We create the book, once again it is fucking amazing (2nd one we have ever made) and we are super happy.

We give it to my cousin and his new wife when they come to Oz for their Honeymoon and they thought it was the best thing ever.

Everybody is happy.

A month passes and my cousins wife e-mails me and says that her sisters cats decided to rip the shit out of the dust cover of the photo book and wants to know if we can replace it before James (my cousin) finds out. (I personally think, using the cats as cray bait would be a good idea)

So I E-mailed her back saying that I doubt Apple just sells the dust covers. Anyway I am correct.

Here is the following email from me:

Quote:

Originally Posted by ME

Customer First Name : Daniel
Customer Last Name :
email :
Web Order # :
Support Subject : Other
Sub Issue : Other
Comments : See Additional Info Below
Preferred Email Address:
Application Type: iPhoto 7.1.5
Operating System: Mac OS X v10.5.5
Product Type: Books
Comments:
Hello,

I created a Photo book for a gift, I received the book and it is great. The recipient of the gift contacted me today and the cover has been torn apart by a cat. Am I able to order just the cover again please?

Thanks

Quote:

Originally Posted by Apple

Dear Daniel,

I understand that you would like to order a dust jacket. I'm sorry, but currently Apple does not sell dust jackets individually. Dust jackets may be purchased only as part of an entire keepsake book order.

After careful consideration of your request, a refund for order xxxxx will be issued in the amount of $53.12. The credit will be issued to your credit card within 3-5 business days. Please contact your credit card company for more information on when the credit will post to your account.

Please note that this refund is a one-time exception to the Apple Photo Services Sales Policy. For more information on our sales policies please visit:

http://www.apple.com/internetservice..._policies.html

You can now resubmit the order at your convenience.

Thank you for your support; Apple appreciates your business.

Sincerely,

Jeff
Apple Photo Services Customer Support
http://www.apple.com/support/photoservices/ww/

Please Note: I work Sun-Thurs, 8-5PM CT

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

Needless to say I am absolutely Gob smacked and the dude that helped me will give 11's in the survey!!!

The point of the story:

If you want good hardware, buy an apple!
If you want good service, buy an apple!
If you need prints done, Use Apple!

werticusness · #2 03-11-2008, 06:53 PM

if you want to pay twice the price for the same product! buy apple!

TopGear · #3 03-11-2008, 07:07 PM

my mac pro doesnt fail like a PC does all the time

DAN682 · #4 03-11-2008, 07:11 PM

Quote:

Originally Posted by TopGear

my mac pro doesnt fail like a PC does all the time

Don't start the Hater TopGear! Let him have his PC, people like him pay my mortgage!

phizzle · #5 03-11-2008, 07:55 PM

I was wondering when I'd get to use this too.....

P.S. Apple does rock

SINISTR · #6 03-11-2008, 08:13 PM

doesn't happen often to get service like that - sweet!

jEstEr? · #7 03-11-2008, 08:32 PM

dude obviously handed in notice that day

slappy · #8 03-11-2008, 11:42 PM

Yeah they are really pushing this printing venture. That said I have always had good experiences with apple after sales service. I know others may have not but so far so good.

* have owned 6 macs, 2 ipods and an iphone over the last 10 years as well as 3 pc's