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  #1  
Old 18-01-2013, 12:29 AM
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Default Claim on warranty beyond 12 month statutory - Opinions?

Hi ppls...

Not a car issue, just want some ideas on where I might stand regarding my beloved office chair on which I spend many hours per day.....

In a nutshell, the sudden over-wobbling of the pedestal support prompted me to pull the thing apart (only back to the "flat pack" level) and I found a broken 5 ball bearing sleeve - made of plastic - (thanks China); in the guts of it... obviously the source of the problem.

Given that I received this a an Xmas gift in 2010 (purchased in Dec of that year), and mindful of the fact that it was close to 300 clams to buy (in other words, not a cheap-arsed POS), will I have any joy in taking the matter back to OfficeWorks? Anyone on here aware of their return/replace policies? Haven't contacted them as yet, but just wanted some hindsight knowledgeable input before I see them, just in case they try to give me the raw prawn.

Sorry for what might seem as premature cynicism, but when you've lived as long as I have, ya get p!ssed off from being burnt too many bloody times...
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Old 18-01-2013, 12:42 AM
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Yes absolutely you have a great chance of making a claim, somewhere between none and fuck all.
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Old 18-01-2013, 12:49 AM
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I work at a retailer and past the government stat warranty there is little chance of cover on something like that, and to make a claim you have to take them to small claims court to get any money.
You could always try office works and see what they say but given its over a year past a 1 year cover I recon they would say no.
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Old 18-01-2013, 01:04 AM
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If it were say, an expensive recliner that had a 12 month warranty, lasted around two but would be expected to last 5+ years then you might have a chance. Just for the nature of the product (office chair), it would get heavy use. ie. all day, every day and despite costing $300 it realistically only has a life expectancy of a couple of years.

Funnily enough, I have exactly the same problem with my $300 high back chair from OfficeWorks. Wonder if it's the same chair. It's caught the woobly.
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Old 18-01-2013, 03:36 AM
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Quote:
Originally Posted by TROLLEY View Post
Wonder if it's the same chair. It's caught the woobly.
That's wheely fly, Trolley!
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Old 18-01-2013, 11:04 AM
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Start saving for a replacement, DIY with an upgraded bearing sleeve, or bust out the welder.
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Last edited by Booga; 20-01-2013 at 11:21 AM. Reason: Evil thoughts
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Old 18-01-2013, 11:25 AM
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Quote:
Originally Posted by westoz View Post
Hi ppls...



, and mindful of the fact that it was close to 300 clams to buy (in other words, not a cheap-arsed POS),
without being too rude about it - $300 is about the very cheapest chair I have ever sourced for a client when completing their office.

Quality office chair = minimum $650 - $900
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Old 18-01-2013, 11:54 AM
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Quote:
Originally Posted by scary View Post
without being too rude about it - $300 is about the very cheapest chair I have ever sourced for a client when completing their office.

Quality office chair = minimum $650 - $900
Try $1k+ for a Herman Miller chair.

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Old 18-01-2013, 12:34 PM
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ummmm

So it has had to put up with your ass on it for over 730 days at a cost of $300. That's ~40c per day to use it and you want to claim warranty?

Is this a friday funny?
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Old 18-01-2013, 12:36 PM
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Quote:
Originally Posted by Booga View Post
1. Buy another identical chair (+ 2YR extended warranty plan for $14.95)
2. Wait a few weeks and use the newer receipt to make a claim for the defective chair
3. Receive replacement
4. Sell one chair as in new condition
LOL have done this with a retractable hose reel from bunnings once. WINNING!
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