Purchase and Warranty Guidelines - Page 2 - Perth-WRX.com

HaiiSon · #11 10-06-2011, 01:45 PM

His saying return if its fcked in one peice not with missing wires etc...

Quote:

Originally Posted by mao

I have just accepted goods back out of goodwill but unfortunately, wires are missing off it and it has been tempered with, warranty sticker and serial number has also been removed.

Regards,
Mao / Evolution R

And about the boost gauge install by a authorised Department of Commerce workshop... I believe he means someone thats qualified to install automotive electronical goods (eg automotive audio stores)

mattmy99 · #12 10-06-2011, 01:48 PM

Quote:

Originally Posted by Kato

This is very confusing to me.

So if I purchase a product from your business, lets say something easy to install like a boost gauge and it is "dead on arrival", you are stating that unless I have had it installed at a workshop that is licensed by the Department of Commerce to install boost gauges (does such a thing even exist) you will not accept return of that product?

Quote:

Originally Posted by mao

1) We do not accept faulty items back that have been tempered with or incorrectly installed.

I think it sounds pretty self explainatory and "normal" to me.
If you buy something, and your neighbour tommo busts it when installing it for you, you will not get a refund.

Kato · #13 10-06-2011, 01:53 PM

He's not actually.

Mao has stated that he has done that previously and therefore there are new rules. I am pointing out that he needs to re-word or re-think what has been written, as denying warranty on a faulty product due to the installer not being on some Dept of Commerce list is not quite legal.

Making the example simpler, if I purchased a ARC Titanium Pulley cover and went home to install it myself but found out I had been supplied the incorrect model in the wrong box or it was faulty with the bolt holes in the wrong spot. Denying a return based on the fact I didn't get an authorised workshop to undo a couple of bolts would provide an interesting discussion with the department of commerce.

Now, if I bought it, drilled some holes in it and only returned half... Yes that's plain rude and gets denied.

Kato · #14 10-06-2011, 01:55 PM

Quote:

Originally Posted by mattmy99

I think it sounds pretty self explainatory and "normal" to me.
If you buy something, and your neighbour tommo busts it when installing it for you, you will not get a refund.

But, point 1 has nothing to do with point 2. They are seperate items.

I know what mao wants to have written, but currently it is wrong.

Maybe I've just been reading contract too long today

mao · #15 10-06-2011, 02:10 PM

Thanks Kato, I have to reword it better. Bz day at the workshop.

Edited: Is it better now?

Rossco · #16 10-06-2011, 02:41 PM

FYI: dealers won't accept any electrical item that has been fitted as a credit return & if it has failed once fitted, standard operating proceedure is to have it inspected by someone qualified to do so.

fatboy · #17 10-06-2011, 03:48 PM

Quote:

Originally Posted by mao

Don't twist my words. We are not saying that you cannot buy. Just saying to get items fitted by a qualified person

I didn't twist your words i simply quoted you,

I also note that my post @ 12.17PM is un edited, your's was Edited @ 2.42 PM

Stop being a douche

mao · #18 10-06-2011, 03:54 PM

Read the thread carefully dude, before you comment.

Quote:

Originally Posted by fatboy

I didn't twist your words i simply quoted you,

I also note that my post @ 12.17PM is un edited, your's was Edited @ 2.42 PM

Stop being a douche

mao · #19 10-06-2011, 03:56 PM

Repairer Licensing Report - by business name - Consumer Protection - Department of Commerce

Here it is Kato, thanks for the reminder.

Quote:

Originally Posted by Kato

Please provide a link to this Department of Commerce listing of authorised workshops and what they can and can't install.

HaiiSon · #20 10-06-2011, 03:56 PM

Quote:

Originally Posted by fatboy

I also note that my post @ 12.17PM is un edited, your's was Edited @ 2.42 PM

He edited it coz Kato said it was unclear etc...

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