Finally Naming and Shaming - Perth-WRX.com

megs_wrx · #1 31-10-2007, 06:01 PM

Alright not really too sure which section to put this in, but mods feel free to move it

Ok so I am no longer and will never have to deal with this smash repairer (SR) ever again. Neither will Just Cars because I believe they have had some other issues with them too. So please, please do not use;

Plaza Smash Repairs in Welshpool

For those who don't know what I've been through here's a quick update.

22 June 07 - Crashed http://www.perth-wrx.com/vb/general-subaru-discussion/13292-wrote-off-my-car-last-night-bad-accident.html

18 July 07 - Arrived at SR's

19 July 07 - Tyres and Rims Stolen http://www.perth-wrx.com/vb/general-subaru-discussion/13905-%2Astolen-rims-tyres-%2A.html

24 August 07 - Car promised to me by the SR's this week, but did not receive.

The Car was then promised to me every two weeks after that by the SR's and Just Cars who clearly were being mislead... we got so fed up with it my mum started ringing Just Cars everyday and complaining... very... loudly lol.

Finally a Senior Assessor from Just Cars was put onto my case and visiting the car every second day and calling me with updates. I was no longer to contact the SR and they were no longer to contact me. Finally last week I got the yep your car will DEFINITELY be ready and finished this week. The next day... all hell broke loose.

The Assessor rang me and basically said I don't know how to tell you this. The drivers seat airbag had "accidently" blown. Assessor was furious and apparently towed the car immediatly to the mechanics for them to finish up with their stuff, and then taken to my preferred Subaru dealership City Subaru for assessment.

Subaru have told me that the airbag wouldnt just go, more than likely the seat was not fitted correctly and it ripped all the wires hence setting the airbag off.

My Dad went round to see the car at City's, the paintwork has amazed everyone its that good. But the doors don't allign properly and they don't close very well. The numberplate had just been squashed flat, not replaced. Seatbelt was not bolted down correctly. Air Vent had still not been fitted etc, quite a few things not done correctly. Have sinced found out that I have to go an replace the numberplate myself and then bill Just Cars.

So found out today pretty much the icing on my deflated cake more bad news. Most of the parts for the seat and airbag are in Australia or Japan but... the wiring harness has to manufactured... it could be up to 4months. 4 months!!! It's been 4months as it is!

. They also seem to think theres a problem with the front diff because there was a noise when they drove it off the truck, so could be another thing wrong with it.

I also went and saw the car today, i literally went "Really thats my car!!!" the paint is pretty good, but in saying that i havent seen it with doors and tyres on for quite some time lol.

So I'm really not doing all that well about it all now. Were going through the complaints process with Just Cars. Consumer Affairs, Fair Trading, Ombudsman etc... wont do anything until we have gone through the process with Just Cars, and really theres nothing anyone can do anyway.

So thats where I'm at, where my car's at... and I wouldn't reccomend either Just Cars or Plaza Smash Repairs to anyone.

saturation · #2 31-10-2007, 06:07 PM

fark feel so bad for you right now, makes my issues seem so trivial.

important thing is its with Subaru now, so fight to get the lot replaced

It will be worth it in the end

Luigi · #3 31-10-2007, 06:12 PM

Fark another possible 4 months till you get your car back.

I would be pushing for a Brand New Car.

Feel so sorry for you that would sux so bad to wait so long

wild_rx · #4 31-10-2007, 06:15 PM

geez, i feel sorry for ya! as luigi says id be pushing for a new car!

i hope i dont have an accident whilst insured with just cars....

PRODIGY · #5 31-10-2007, 06:18 PM

Sorry to here it could be another 4 months Meg, it just seems to get worse and worse for you doesn't it...

DarkMoose · #6 31-10-2007, 06:21 PM

Ah well, atlest you car isn't over 3 years old or you may find that your car parts may have been replaced with 2nd hand non standard parts

. You live and learn i suppose with insurer's, the big thing i hope you have learnt is not to shop on price alone as most people do these days, as you can end up paying for it (as you have) in the long run.

dtrally · #7 31-10-2007, 06:34 PM

I would prefer that someone who knows what they're doing repair the wiring loom, possibly only a couple of wires severed by the seat mount. Than wait 4 months for a loom then have somone remove every bit of interior trim to install it. If the loom is soldered and heatshrinked it will work perfectly for ever.

DarkMoose · #8 31-10-2007, 06:41 PM

Question is would u trust someone's soldering skills for your airbag to work properly? I know i'd rather a brand new one than a patched job. when it comes down to it, it's just stupid how long megs has had to wait.

LTDGC8 · #9 31-10-2007, 06:43 PM

i feel so sorry for u...

Fabs · #10 31-10-2007, 06:45 PM

my insurance renewal for Just Cars just came today...