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  #1  
Old 12-08-2009, 02:54 PM
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Default Bad experience from buying radar from Delonix

I have very bad experience from buying radar from Delonix Australia. I bought the radar online on June 29, 2009. The Delonix shipped the radar within 24 hours through Australia Post, unfortunately I never receive the radar. I started to track down the radar by contacting Delonix and they logged the problem with Australia Post. The Australia Post claimed that they have delivered the radar into my address and unfortunately someone steals it. I never receive anything at from Australia Post and I start to chase the refund from Delonix, after days and days waiting for the refund, finally I only got $61, which is not the whole amount. I paid for $220.00 for the radar.

I need advise from anyone, how do I get my money back???

I have logged the complaint to Customer Protection.

Cheers,
Monza
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Old 12-08-2009, 03:01 PM
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Old 12-08-2009, 03:09 PM
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So australia post delivered it.

It gets knocked off.

You want a refund from the seller..


I say tough luck mate. The seller can not be responsible for australia posts fuckups. Pay a little more for registered post in the future.
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Old 12-08-2009, 03:16 PM
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One of the pitfalls of online shopping. Maybe support your local businesses instead
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Old 12-08-2009, 03:18 PM
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Quote:
So australia post delivered it.
They may not deliver... who knows since my wife as at home whole day, and she didn't hear anything at all....

Quote:
You want a refund from the seller..

I say tough luck mate. The seller can not be responsible for Australia posts fuckups. Pay a little more for registered post in the future.
i don't have option for the delivery method, all I knew was it send through Post Office....

If not from seller, who's supposed to be the one who responsible?


Thank for the advise....
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Old 12-08-2009, 03:19 PM
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  #7  
Old 12-08-2009, 03:22 PM
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Why should the seller be responsible? He sent it, you didn't recieve it.

Unfortunately I have had things go missing in the post both as a buyer and as a seller. It happens.

If you wanted a more reliable delivery, you should have requested it. Registered post at the minimum!
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Old 12-08-2009, 03:27 PM
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I just want my money back...
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Old 12-08-2009, 03:30 PM
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Bought heaps of items from Jezza and nv had any issue! He looks after the p-wrx crew.

As for your situation, I don't see why Delonix should even refund you the money when his got proof of the item being shipped.

Maybe next time you should use registered post in the future to save you the trouble.
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Old 12-08-2009, 03:31 PM
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Quote:
Originally Posted by bumpstop View Post
One of the pitfalls of online shopping. Maybe support your local businesses instead
It is a local business.
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